Answers to Our Most Frequently Asked Questions

To help us serve you better, please review the answers to our most frequently asked questions.

Hosting & Support

Website Release Hosting & Support Q&A

Who does your hosting?

Our websites are hosted on dedicated physical servers running a shared Apache environment. If your site generates enough traffic to impact other sites in the environment (GREAT problem to have), we’ll discuss migrating your site to it’s own dedicated hosting environment.

Can I get additional resources?

Yes, you have the flexibility to add resources to your package as required. Additional email addresses, storage space, website pages and dedicated IP addresses are available. Our website specialists will work with you to determine your requirements and customize an offering that meets your needs.

What’s meant by small website jobs of less than 30 minutes?

Our goal is to relieve you of the burden of normal website maintenance. The tasks covered under the 30 minute agreement were selected based on that goal. Other changes can and will be done but may require a proposal to complete. The full list of tasks that will be completed within the 30 minute agreement can be viewed by visiting the Support Services page. Tasks agreed to extend beyond 30 minutes or new scope will be charged at $39 / hour.

How do I recover a lost file or restore a backup?

Your website consists of 1,000’s of files and images that populate a dynamic content management system (CMS) called WordPress (the most popular CMS today). Selecting a single file to restore is often a very difficult task. In most cases it’s simpler to restore the entire website back to a previous version. Full restoration of the site is covered as a 30 minute task, precision restores will be charged at $39 / hour.

How do I submit a support ticket?

Our support services are managed through the website Intercept Support. Visit www.InterceptSupport.com to submit your request for support.

Terms & Pricing

Website Release Terms and Pricing Q&A

How long are your website contracts?

Website Release website plans are monthly for 12 or 18 months from the time your new website goes live (not when you approve the agreement).

When does the website monthly payment begin?

For your convenience, after your down payment, you pay nothing until the completion of your new custom website. Monthly payments begin as soon as your website is launched and continue for the contract period.

Is there a discount for yearly payment?

If you’re interested in receiving a discount for pre-payment, explore our Pay Once Website Design Package.

What happens if I’m unable to fulfill my contract term?

It’s business, things happen and we understand. If you’re unable to fulfill your contract term you have two choices. First, make a one-time payment to complete the agreement to obtain ownership of your website. Second, end your agreement without competing the term with the understanding that we’ll retain ownership of your domain name, website and content. If payment is not received 30 days after the due date, your hosting, support and backup services will end.

What forms of payment do you accept?

Pay Monthly website design packages must be placed on automatic payment using a major credit card. Down payments and Pay One-Time packages can be invoiced or paid via major credit card.

How can I restore services that have been terminated?

We’ll gladly restore services for websites active within the previous 3 months with the resumption of your monthly investment, no penalty or additional fees. Sites that have been archived after 3 months require an activation fee equal to one monthly payment amount. Your contract term will be extended to cover the period for which services were not provided.

Website Packages

Website Release Package Q&A

How do I know which package is best for me?

We don’t allow you to make your purchase without speaking to one of our online marketing specialists. We could just fill orders placed online, but we’d rather fill your bank account with the money we help you earn by selecting the package and options best suited to your needs.

How do I order one of your website packages?

You can get started by calling one of our online marketing specialists at (888) 748-4707. We do not take orders online. We want you to benefit from our skill and experience to create the best new website based on your needs and budget.

Can I switch packages?

We’ll do our best to make sure you get the best value for your investment when making the choice to convert from one package to another. Our goal is to put a website you own into your marketing tool box.

What additional website features and functionality are available?

Marketing savvy business owners and entrepreneurs often request enhancements to the base package to increase the rate of return for their website investment.

Website Add-Ons
5% Discount for Including 3 or More
12
Months
18
Months
One
Time
Marketing video integrating stock video and images with up to 3 testimonials/interviews provided by client for use on the site homepages (2-3 minutes) to engage website visitors.$150$113$1,498
Content creation and on-page optimization of home page and internal landing pages to support search engine optimization for up to 2 keyword phrases.$150$113$1,498
e-commerce solution for up to 20 products with the payment gateway of your choice.$98$74$998
Author special report give-away to capture visitor contact information for drive marketing funnel activities via email.$98$74$998
Refresh Google+ myBusiness and Bing Local Places accounts.$68$51$698
Author and configure content for up to 9 email messages delivered via MailChimp to coach website visitors through your sales process.$68$51$698
Setup and configure MailChimp for up to 2,000 of your website visitors and clients.$15$12$150

Here are additional services used by many clients to not only create a brand new website you’ll be proud of but also help you generate a flood of new clients every month.

  • Maintain Google+ myBusiness and Bing Local Places accounts to enhance your online reputation with your target market.
  • Improve open and click through rates on your auto responder emails with monthly split testing.
  • Protect your website visitors with the best in HTTPS encryption technology and advanced security features to protect against sinister cyber attacks, hacks and security threats.
  • Add a tracking phone number to record and report all telephone calls from your new website.
  • Sleep peacefully at night knowing your website backups are stored in a safe, secure offsite location.
  • Add sub-domains (e.g. clients.yourdomain.com) to enhance your website functionality.
  • Improve your website ranking in the search engine organic results for your most lucrative keyword phrases through search engine optimization (SEO).

Call (888) 748-4707 to Speak to a Website Specialist.

Can I add options after my site goes live?

Absolutely, we’ll do everything possible to accommodate your goals. If an option is added to a monthly website design package, the down payment will be the sum of the monthly investments for which the site has been live. This assures ownership of the website on the originally contracted date.

ABOUT

WebsiteRelease.com is a program of Intercept Marketing, LLC, a Cincinnati-based firm specializing in turning ordinary businesses into exceptional performers since 1999.

CONTACT

Intercept Marketing, LLC
270 Northland Blvd.
Suite 209
Cincinnati, OH 45246

(888) 748-4707

LOCATION

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