Answers to Our Most Frequently Asked Questions

Our websites are hosted on dedicated physical servers running a shared Apache environment. If your site generates enough traffic to impact other sites in the environment (GREAT problem to have), we’ll discuss migrating your site to it’s own dedicated hosting environment.

Yes, you have the flexibility to add resources to your package as required. Additional email addresses, storage space, website pages and dedicated IP addresses are available. Our website specialists will work with you to determine your requirements and customize an offering that meets your needs.

Our goal is to relieve you of the burden of normal website maintenance. The tasks covered under the 30 minute agreement were selected based on that goal. Other changes can and will be done but may require a proposal to complete. The full list of tasks that will be completed within the 30 minute agreement can be viewed by visiting the Support Services page. Tasks agreed to extend beyond 30 minutes or new scope will be charged at $39 / hour.

Your website consists of 1,000’s of files and images that populate a dynamic content management system (CMS) called WordPress (the most popular CMS today). Selecting a single file to restore is often a very difficult task. In most cases it’s simpler to restore the entire website back to a previous version. Full restoration of the site is covered as a 30 minute task, precision restores will be charged at $39 / hour.

Our support services are managed through the website Intercept Support. Visit www.InterceptSupport.com to submit your request for support.

Website Release website plans are monthly for 12 or 18 months from the time your new website goes live (not when you approve the agreement).

For your convenience, after your down payment, you pay nothing until the completion of your new custom website. Monthly payments begin as soon as your website is launched and continue for the contract period.

If you’re interested in receiving a discount for pre-payment, explore our Pay Once Website Design Package.

It’s business, things happen and we understand. If you’re unable to fulfill your contract term you have two choices. First, make a one-time payment to complete the agreement to obtain ownership of your website. Second, end your agreement without competing the term with the understanding that we’ll retain ownership of your domain name, website and content. If payment is not received 30 days after the due date, your hosting, support and backup services will end.

Pay Monthly website design packages must be placed on automatic payment using a major credit card. Down payments and Pay One-Time packages can be invoiced or paid via major credit card.

We’ll gladly restore services for websites active within the previous 3 months with the resumption of your monthly investment, no penalty or additional fees. Sites that have been archived after 3 months require an activation fee equal to one monthly payment amount. Your contract term will be extended to cover the period for which services were not provided.

We don’t allow you to make your purchase without speaking to one of our online marketing specialists. We could just fill orders placed online, but we’d rather fill your bank account with the money we help you earn by selecting the package and options best suited to your needs.

You can get started by calling one of our online marketing specialists at (888) 748-4707. We do not take orders online. We want you to benefit from our skill and experience to create the best new website based on your needs and budget.

We’ll do our best to make sure you get the best value for your investment when making the choice to convert from one package to another. Our goal is to put a website you own into your marketing tool box.

Marketing savvy business owners and entrepreneurs often request enhancements to the base package to increase the rate of return for their website investment.

Here are additional services used by many clients to not only create a brand new website you’ll be proud of but also help you generate a flood of new clients every month.

• Maintain Google+ myBusiness and Bing Local Places accounts to enhance your online reputation with your target market.
• Improve open and click through rates on your auto responder emails with monthly split testing.
• Protect your website visitors with the best in HTTPS encryption technology and advanced security features to protect against sinister cyber attacks, hacks and security threats.
• Add a tracking phone number to record and report all telephone calls from your new website.
• Sleep peacefully at night knowing your website backups are stored in a safe, secure offsite location.
• Add sub-domains (e.g. clients.yourdomain.com) to enhance your website functionality.
• Improve your website ranking in the search engine organic results for your most lucrative keyword phrases through search engine optimization (SEO).

Call (888) 748-4707 to Speak to a Website Specialist.

Absolutely, we’ll do everything possible to accommodate your goals. If an option is added to a monthly website design package, the down payment will be the sum of the monthly investments for which the site has been live. This assures ownership of the website on the originally contracted date.