How do I submit a support ticket?

Our support services are managed through the website Intercept Support. Visit www.InterceptSupport.com to submit your request for support.

How do I recover a lost file or restore a backup?

Your website consists of 1,000’s of files and images that populate a dynamic content management system (CMS) called WordPress (the most popular CMS today). Selecting a single file to restore is often a very difficult task. In most cases it’s simpler to...

What’s meant by small website jobs of less than 30 minutes?

Our goal is to relieve you of the burden of normal website maintenance. The tasks covered under the 30 minute agreement were selected based on that goal. Other changes can and will be done but may require a proposal to complete. The full list of tasks that will be...

Can I get additional resources?

Yes, you have the flexibility to add resources to your package as required. Additional email addresses, storage space, website pages and dedicated IP addresses are available. Our website specialists will work with you to determine your requirements and customize an...

Who does your hosting?

Our websites are hosted on dedicated physical servers running a shared Apache environment. If your site generates enough traffic to impact other sites in the environment (GREAT problem to have), we’ll discuss migrating your site to it’s own dedicated...